Frequently asked questions
Getting Started
Do I need an appointment to visit?
No appointment is needed! Our showroom is open Monday through Friday from 9:00 AM to 5:00 PM.
How far in advance should I start planning and reserving rentals for my event?
While there's no strict timeline, we recommend contacting us as soon as you have your event date and know your rental needs. This allows us to reserve your items and secure availability with a deposit.
Delivery & Return
How long is the rental period?
Our rentals cover a 24-hour period. For weekend rentals, you can pick up on Friday and return by Monday at noon.
How will I know what time my order will be delivered?
Our team will reach out a week before your event to confirm delivery details.
Can I pick up rentals myself?
Yes! Will-call hours are Monday to Friday, 9:00 AM - 5:00 PM, and Saturdays from 7:00 AM - 12:00 PM.
Do you offer delivery and setup?
Yes, we do! Delivery and pickup can be quoted at the time of order and are on a first-come, first-serve basis. Standard delivery includes drop-off and pickup at your location. Additional setup (like arranging chairs and tables) is available for an extra fee.
What if everything needs to be removed from the venue immediately after the event?
We can accommodate after-hours pickups, but this must be scheduled at least 2 weeks in advance. Additional charges will apply beyond the standard delivery and pickup fees.
Cleaning & Damages
Do I need to launder linens before returning?
No laundering is required. However, please return linens dry and free of food in the provided bags. We charge for missing containers or items requiring extra cleaning.
Do I need to clean glassware, flatware, and dinnerware before returning?
ll flatware, glassware, and dinnerware must be free of food particles and residue before being returned. A complete cleaning is not required; however, items returned with excessive food buildup may incur a cleaning fee.
What if my order is missing an item or something is broken?
If you notice anything missing or damaged in your order, please let us know as soon as possible.
What if I have an issue with the equipment?
Reach out to us immediately if there’s a problem, and we’ll assist in resolving it promptly.
What if everything needs to be removed from the venue immediately after the event?
We can accommodate after-hours pickups, but this must be scheduled at least 2 weeks in advance. Additional charges will apply beyond the standard delivery and pickup fees.
Payment & refunds
What forms of payment do you accept?
We accept Mastercard, Discover, Visa, American Express, check, and cash. A credit card is required to pay the initial deposit.
Is there a deposit required?
Yes, we require a 30% non-refundable deposit, which is applied to your final balance. This secures your reservation.
When is my balance due?
The balance for your order is due at the time of pickup from our store. For delivery orders, full payment must be made at least 24 hours before the scheduled delivery.
Cancellation & Changes
What if I need to cancel my reservation?
If you cancel, the 30% deposit is non-refundable. Any payments beyond that will be refunded.
Can I make changes to my reservation?
Absolutely! You can make adjustments up to a week before your event.
